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Service Concept: Customer-focus, try best to meet customers’ need.

Pre-sale Service

Receive customer inquiries. Introduce company conditions and product technology.

Analyze according to customer’s requirement on drawings internally and quote.

Provide samples per customer’s need.


On-purchase Service

Organize departments involved to review orders and trace.

Responsible for solving problems which are not clear on the order or need negotiation.

Trace production process and delivery according to order requirement.

After-sale Service

Receive and handle complaints about product and service quality from customers.

Deal with non-conformity returns and replacements.

Handle problems on phone or by mail from customers and reply in time.

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